LuckyElf Terms and Conditions

Welcome to Lucky Elf Casino. These Terms and Conditions govern your use of our website, our games and all services offered through LuckyElf, operated by Metlait SRL, Costa Rica (registration number 3-102-911867), under license No. ALSI-202509073-FI2 issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros. By creating an account or using our platform, you confirm that you have read, understood and accepted these terms in full. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Eligibility and Registration

To open an account with us, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. We are proud to serve players in Canada, Australia, New Zealand, Germany, Switzerland and Ireland, but we do not accept players from a number of restricted territories, including the United States, the United Kingdom, Spain, France, Germany, and several others listed in our restricted countries policy. If you attempt to register from a prohibited location, we reserve the right to close your account and void any winnings.

When you complete your Lucky Elf Casino login, you confirm that all information you provide is accurate, current and belongs to you. Each player may hold only one account at LuckyElf. Duplicate accounts will be closed, and any associated funds may be forfeited.

VPN and IP Restrictions

We do not permit the use of VPNs, proxies or other tools designed to mask your true location. At registration, you confirm that you are not using a VPN. If we detect an overlap of IP addresses between two or more accounts, we may confiscate funds and suspend access to our platform. Decisions made under this policy are final and not subject to appeal.

Account Security and Responsibility

You are responsible for maintaining the confidentiality of your login credentials. We encourage you to choose a strong password and avoid sharing your details with anyone. If you suspect unauthorized access to your account, contact our support team immediately. Our Lucky Elf login system uses secure encryption, but we cannot be held liable for losses resulting from your failure to protect your credentials.

Bonuses and Promotions

At Lucky Elf, we offer a generous welcome package of up to 20,000 CAD plus 500 Free Spins spread across your first five deposits, each with its own bonus code and minimum deposit requirement. Our LuckyElf bonus terms apply a standard wagering requirement of x35 on welcome offers, with a 14-day validity period and a maximum win capped at three times the bonus amount unless otherwise stated. Many players search for a lucky elf casino no deposit bonus, and we do offer such promotions from time to time; these carry a higher wagering requirement of x70, a maximum bonus of 3 or 5 currency units, and require full email verification before any withdrawal.

Only one bonus may be active at a time, and deposit bonuses cannot be combined. Instant games, table games, live dealer games and jackpot games do not contribute to wagering requirements. Free spins attached to a deposit match carry x40 wagering, while free spins offered as a standalone promotion carry x30 wagering. We at LuckyElf also run recurring promotions such as Daily Drops, Elves' Pick of the Week, Lucky Charm, Lucky Wheel and seasonal Lucky Quests. Full terms for each promotion, including any lucky elf casino promo code or lucky elf casino bonus codes, are published on the relevant promotional page and form part of these Terms and Conditions.

Deposits and Withdrawals

We accept a range of payment methods including Visa, Mastercard, Maestro, Interac, Apple Pay, Neosurf, MiFinity, and selected cryptocurrencies via CoinsPaid. All deposits made through our Lucky Elf Casino platform are processed instantly and free of charge. Minimum and maximum deposit and withdrawal limits vary by method, as outlined on our Banking page.

Withdrawal requests are subject to daily, weekly and monthly limits of 3,000, 7,500 and 15,000 units respectively in USD, EUR, CAD, AUD or NZD. Winnings from real money play are capped at 250,000 EUR or its equivalent. If your total wagers since your last deposit fall below three times that deposit amount, we may apply processing fees to both deposits and withdrawals. Accounts inactive for six consecutive months are classified as dormant and incur a monthly administrative fee of at least 25 EUR while a positive balance remains.

Verification and KYC

Before processing any payout, we may require you to complete identity verification. We may request passport details, identification documents, proof of residence and statements confirming the source of your funds. Documents must be submitted in the Latin or Cyrillic alphabet; otherwise, we will require video verification. If we cannot reach you by email or phone within two weeks of a withdrawal request, we will lock your account due to incomplete KYC. Winnings may be forfeited if full verification is not provided within 40 days of our request.

Games and Fair Play

Our LuckyElf platform features over 4,000 games from more than 40 studios, including Pragmatic Play, Hacksaw Gaming, Betsoft, Play'n GO and many others. We offer slots, live casino games, table games, jackpots, crash games, bingo, keno and more. Every slot game can be launched in free demo mode, allowing you to try our games before wagering real money. Our in-house Jackpot Master progressive jackpot features three tiers, and all slots qualify for a random draw on qualifying bets; however, jackpot games cannot be played using bonus funds.

Loyalty and VIP Programs

Participation in our ComPoints loyalty program begins automatically with your first deposit. Points are earned on slots, card games, roulette, poker and video poker, and can be exchanged for cash or free spins once you reach the minimum threshold. Our Stardust VIP Program offers three tiers of benefits, including weekly cashback, personal account managers and fast-track cashouts, available by invitation or by meeting a qualifying deposit threshold.

Responsible Gaming

We are committed to promoting responsible gambling. We offer tools such as deposit limits, self-exclusion and reality checks to help you stay in control of your play. If you feel your gambling is becoming a concern, we encourage you to contact our support team or seek assistance from a professional organization.

Limitation of Liability

We strive to provide uninterrupted access to our services, but we do not guarantee that our website, including our Lucky Elf Casino app, will always be available or free from errors. We are not liable for any losses arising from technical issues, third-party service disruptions, or events beyond our reasonable control. Nothing in these terms limits liability where such limitation is not permitted by applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically. Continued use of our platform after changes are published constitutes your acceptance of the updated terms.

Contact Us

If you have any questions regarding these Terms and Conditions, our team at Lucky Elf Casino is available 24/7 through live chat, email at support@LuckyElf Casino.com, Telegram and WhatsApp. We are here to help with any questions about your account, our Lucky Elf Casino login process, bonuses, or general platform use.